So yesterday I had a courier request to take some docs to a bank by 2:00. We were a little slammed so I emailed the secretary was it a hard 2:00 deadline (that would be my lunchtime). It takes about 15 - 20 minutes to get there so with 30 minutes left until 2:00 I went ahead and took it. I get back 50 minutes later, well after 2:00 and there is an answering email saying no it wasn't a hard 2:00. It had been sent 5 minutes before 2:00.